CHRISTMAS ORDER INFORMATION
Last print orders by Midnight Sunday 17th December
All other items order by Monday 18th December.
We recommend ordering as early as possible. There are usually post delays as we get closer to Christmas, these are outside of our control. No guarantees can be made in relation to delivery date, but we always try our very best to dispatch parcels as quickly as possible.
Please read delivery information on each individual product page as different products might have different shipping information.
Most prints are made to order, therefore take longer to be dispatched. Prints ordered 11th-17th December will arrive back to us on Wednesday 20th to be dispatched (on a 24 hour courier service) the same day or Thursday 21st December at the latest.
We can dispatch orders after these dates but they might not arrive in time for Christmas. Please contact us prior to ordering if you would like to check if items can be dispatched in time or you would like to pay extra for an upgraded courier service.
After Christmas
Print orders place between 18th-22nd December will be dispatch after 28th December. Prints ordered between 22nd-30th December will be dispatched after 4th January. All other items will be dispatched as quickly as possible but please expect delivery to take longer than usual due to bank holidays and post Christmas delays.
Important - duplicated shipping charge
There is a glitch with our system where a small amount of customers are being charged twice for postage when purchasing multiple items. We are working on a fix for this. In the meantime, we will issue a refund for any orders overcharged on postage. This will be done automatically when we are fulfilling your order or sooner.
Apologies for any inconvenience.
STOCK AVAILABILITY & DISPATCH TIMES
Janet Bell Prints:- We hold stock of a small selection of Janet Bell bestsellers in our shop in Beaumaris, but most prints are made to order. Please allow up to 10 working days for the dispatch of prints. If you need prints within a shorter time frame please contact us prior to ordering to ensure that we can do so.
All other items, including homewares and lifestyle products, are in stock and are ready to be shipped, unless otherwise mentioned in product shipping information. We aim to dispatch orders within 1-3 working days.
Mustard Made Lockers & Stuart Lamble Lamps:- Please check shipping information on individual product page.
FREE STORE PICKUP - FROM BEAUMARIS ONLY
You can pick up your order from our store located in Beaumaris. Select the 'pickup' option at the checkout.
When your order is ready for collection you will receive a notification from us. Bring your order confirmation information with you when collecting.
SHIPPING COSTS
|
MAINLAND UK |
||
| BASKET TOTAL | PRICE | DELIVERY METHOD |
| £10.00 or under | £1.95 | Royal Mail 2nd Class (Not tracked) |
| £10.01 - £20.00 | £2.95 | Royal Mail 2nd Class (Not tracked) |
| £20.01 - £49.99 | £3.95 | Royal Mail 2nd Class (Not tracked) |
| £50.00 or over | £4.95 | Royal Mail / APC |
Northern Ireland
| Northern Ireland £30.00 or under | £3.95 | Royal Mail 2nd Class (Not tracked) |
| Northern Ireland £30.01 -£49.99 | £4.95 | Royal Mail 2nd Class (Not tracked) |
| Northern Ireland £50.00 or over | £24.95 | APC (Tracked) |
*Northern Ireland shipping charges are based on our average parcel size that we send out and the costs our courier charges us for that. If however you are ordering smaller items but being charged £24.95, please get in touch with us directly as we can likely send for less using Royal Mail and are happy to look into this on a case by case basis.
PARCEL TRACKING
Large parcels are sent by APC. We will include a tracking number if your parcel has been sent via APC where you can check the tracking information.
To track your APC delivery please visit the APC website with your postcode and tracking number provided with your dispatch notification.
Small parcels including small framed prints are posted via Royal Mail and have no tracking information. They usually arrive within 3-5 working days.
SCOTTISH ISLANDS & ISLE OF WIGHT
We may have to contact customers ordering from these areas with an additional delivery charge due to the extra charges we incur on items being posted to these areas. We unfortunately cannot calculate this automatically on our website. For further information please get in touch.
We do not currently ship to the Channel Islands or Isle of Man.
EUROPEAN & REST OF WORLD
Our website is not currently set up for shipping outside of the UK. We are however happy to look into orders on a case by case basis so do get in touch if you'd like any further information.